Home Help Center Email Marketing Service Email Campaigns What to do if you exceed your email sending limit
A short instruction to start your email marketing journey
How to start and complete onboarding Tracking your onboarding progress: a step-by-step guide Claiming your onboarding reward and using the coupon code What happens if you skip or end onboarding early
Email & contact metrics Understanding email performance metrics: Sent, Deliverability, Open rate, Click rate Why the number of sent emails doesn't match your contact list Working with recent lists
Creating an account on Sendigram Recovering your Sendigram account password Changing your Sendigram password Changing your account login (email address) Deleting your account
Plans differences Email Plan Guide Purchasing & renewing a package Auto top-up feature Switching between different plans Unused package credits Using a discount coupon Refunds
Understanding domain statuses: Verified, Processing, Unverified Managing sending domains Why DNS records matter for email deliverability Adding & verifying DNS records (SPF, DKIM, DMARC) Checking & resolving domain blacklist issues Managing sender email addresses Sender address requirements and best practices What to do if a sender address is in use by active campaigns Understanding shared vs. dedicated IP addresses Connecting or disconnecting a domain to/from an IP address Buying & managing dedicated IP addresses
User roles & statuses User status explained: active and deleted users How to add a new user: user invitations and registration Managing user permissions and access rights Default permissions for additional users Deleting users Transferring admin rights to another user What happens after admin rights are transferred? What happens when permissions are disabled for a user?
Adding & editing contacts Technical Requirements for Your Contact List Fields Adjusting contact list settings Managing contact groups Creating & managing segments Creating & managing groups Managing contact attributes
How to create your first email campaign Campaign card overview: General, Contacts, Email template, Scheduler Naming and renaming campaigns Understanding campaign statuses: Waiting, In progress, Paused, Finished Saving progress and navigating between campaign blocks How to set up the sender email address and name Managing reply-to addresses in campaigns Selecting and managing IP addresses for sending How to select recipients: Contacts, Groups, Segments Excluding contacts and groups from a campaign Understanding contact limits and subscription packages What to do if you exceed your email sending limit Validating contacts before sending: Email Checker explained Choosing and editing email templates for campaigns Uploading custom HTML Writing effective subjects and preheaders Adding and managing UTM parameters Scheduling campaigns: send now or later Setting up delivery dates, times, and days of the week How to calculate and adjust sending volume over time Managing dedicated IP expiration and renewal How to preview and test your campaign Managing and editing your test email group Using the campaign calendar: viewing, filtering, and creating campaigns Understanding campaign statuses: Active, Scheduled, Completed Viewing campaign details and quick actions from the calendar Navigating the campaign list: columns and filters Searching and filtering campaigns by name, date, and status Campaign card: overview, timeline, and audience How to pause, continue, or delete a campaign Understanding campaign statuses: Planned, Active, Paused, Finished Campaign performance & analytics Using heatmaps to analyze email engagement
General email performance Comparing campaign variants Ratings and trends Comparing your results with Industry benchmarks Comparing your results with Industry benchmarks Monitoring your email marketing performance
What is Sendigram Email Builder How to create a new template How to manage your templates list Template Tags
Automations Creating a New Automation Understanding Automation Templates Managing Your Automations List Automation Builder: Overview and Navigation Setting Up Automation Details (Name, Description, Tags) Working with Triggers Working with Actions Managing Elements in the Workflow Canvas Running and Pausing Automations Automation Settings Panel Managing Emails and Templates Inside Automations Contact Management Inside Automations

What to do if you exceed your email sending limit

Every Sendigram plan includes a monthly sending limit — the maximum number of emails you can send within your billing cycle. If you exceed this limit, your campaigns may pause until you take action. Here's how to handle it.

1. How Sending Limits Work

  • Each subscription package includes a set number of monthly sends (e.g., 1,000 emails on Free, higher on Paid).
  • Each email sent to one recipient counts as one send.

Example: A campaign sent to 500 contacts = 500 emails from your quota.

2. What Happens When You Exceed the Limit

  • Scheduled campaigns may fail to launch.
  • Automation workflows may pause until quota is available.
  • You'll see a warning message in your Dashboard and Campaigns section.

3. Options If You Reach the Limit

A. Wait Until Renewal

  • Your quota resets at the start of your next billing cycle.
  • You can resume sending without extra cost.
  • Best for low urgency campaigns.

B. Upgrade Your Subscription

  • Go to Billing & Plans → Upgrade Plan.
  • Choose a package with a higher monthly send limit.
  • The new limit applies immediately after payment.

C. Purchase an Email Package

  • Buy a one-time block of extra email credits.
  • Go to Billing & Plans → Packages.
  • Choose the package size (e.g., 5,000, 10,000 emails).
  • Credits are added instantly and can be used alongside your plan.

4. Preventing Limit Overages

  • Track usage in Billing & Plans → Usage.
  • Monitor sending activity, especially for large campaigns.
  • Segment your audience — send only to engaged subscribers for better ROI.
  • Use Auto Top-Up if available, so extra packages are purchased automatically when you're low.
Still have questions?
Contact Us