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User status explained: active and deleted users

In Sendigram, each person who has access to your account is assigned a status. User status determines whether a person can log in and perform actions within the platform. Understanding statuses helps admins keep the account secure and organized.

1. Active Users

  • Definition: A user with full access to their assigned role (Admin or Regular User).
  • What it means:
    • They can log in using their email and password.
    • They can create campaigns, manage contacts, or perform admin tasks (depending on their role).
    • They appear in the Users list as Active.
  • When to use: Keep users active if they are current team members who need ongoing access.

2. Deleted Users

  • Definition: A user who has been removed from the account.
  • What it means:
    • They can no longer log in or access Sendigram.
    • All their permissions and role assignments are revoked.
    • Their name is no longer visible in the active users list.
    • Campaigns or templates they created remain in the account for continuity.
  • When to use: Delete users when an employee leaves the company, changes roles, or no longer needs access.

3. How to Change User Status

  • Activate: When you invite a new team member and they accept, they become Active.
  • Delete: Admins can go to Account Settings → Users, select a user, and click Delete User. Once deleted, the user cannot be reactivated — they must be re-invited if access is needed again.
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