Home Help Center Email Marketing Service Sender settings Understanding domain statuses: Verified, Processing, Unverified
A short instruction to start your email marketing journey
How to start and complete onboarding Tracking your onboarding progress: a step-by-step guide Claiming your onboarding reward and using the coupon code What happens if you skip or end onboarding early
Email & contact metrics Understanding email performance metrics: Sent, Deliverability, Open rate, Click rate Why the number of sent emails doesn't match your contact list Working with recent lists
Creating an account on Sendigram Recovering your Sendigram account password Changing your Sendigram password Changing your account login (email address) Deleting your account
Plans differences Email Plan Guide Purchasing & renewing a package Auto top-up feature Switching between different plans Unused package credits Using a discount coupon Refunds
Understanding domain statuses: Verified, Processing, Unverified Managing sending domains Why DNS records matter for email deliverability Adding & verifying DNS records (SPF, DKIM, DMARC) Checking & resolving domain blacklist issues Managing sender email addresses Sender address requirements and best practices What to do if a sender address is in use by active campaigns Understanding shared vs. dedicated IP addresses Connecting or disconnecting a domain to/from an IP address Buying & managing dedicated IP addresses
User roles & statuses User status explained: active and deleted users How to add a new user: user invitations and registration Managing user permissions and access rights Default permissions for additional users Deleting users Transferring admin rights to another user What happens after admin rights are transferred? What happens when permissions are disabled for a user?
Adding & editing contacts Technical Requirements for Your Contact List Fields Adjusting contact list settings Managing contact groups Creating & managing segments Creating & managing groups Managing contact attributes
How to create your first email campaign Campaign card overview: General, Contacts, Email template, Scheduler Naming and renaming campaigns Understanding campaign statuses: Waiting, In progress, Paused, Finished Saving progress and navigating between campaign blocks How to set up the sender email address and name Managing reply-to addresses in campaigns Selecting and managing IP addresses for sending How to select recipients: Contacts, Groups, Segments Excluding contacts and groups from a campaign Understanding contact limits and subscription packages What to do if you exceed your email sending limit Validating contacts before sending: Email Checker explained Choosing and editing email templates for campaigns Uploading custom HTML Writing effective subjects and preheaders Adding and managing UTM parameters Scheduling campaigns: send now or later Setting up delivery dates, times, and days of the week How to calculate and adjust sending volume over time Managing dedicated IP expiration and renewal How to preview and test your campaign Managing and editing your test email group Using the campaign calendar: viewing, filtering, and creating campaigns Understanding campaign statuses: Active, Scheduled, Completed Viewing campaign details and quick actions from the calendar Navigating the campaign list: columns and filters Searching and filtering campaigns by name, date, and status Campaign card: overview, timeline, and audience How to pause, continue, or delete a campaign Understanding campaign statuses: Planned, Active, Paused, Finished Campaign performance & analytics Using heatmaps to analyze email engagement
General email performance Comparing campaign variants Ratings and trends Comparing your results with Industry benchmarks Comparing your results with Industry benchmarks Monitoring your email marketing performance
What is Sendigram Email Builder How to create a new template How to manage your templates list Template Tags
Automations Creating a New Automation Understanding Automation Templates Managing Your Automations List Automation Builder: Overview and Navigation Setting Up Automation Details (Name, Description, Tags) Working with Triggers Working with Actions Managing Elements in the Workflow Canvas Running and Pausing Automations Automation Settings Panel Managing Emails and Templates Inside Automations Contact Management Inside Automations

Understanding domain statuses: Verified, Processing, Unverified

When you add a sending domain in Sendigram, it goes through a verification process. Each domain has a status that shows whether it's ready to be used for sending campaigns.

1. Verified

  • Meaning: Your domain has been successfully verified with the required DNS records (SPF, DKIM, and optionally DMARC).
  • What it allows:
    • You can send campaigns using this domain as the "From" address.
    • Your emails will have improved deliverability and a trusted sender reputation.
  • What to do next: Nothing — the domain is ready to use.

2. Processing

  • Meaning: Sendigram has detected your domain but is still waiting for DNS verification. This usually happens after you've added the domain but haven't yet completed the DNS record setup, or DNS changes are still propagating.
  • What it allows:
    • You cannot send campaigns from this domain until verification is complete.
  • What to do next:
    • Check that you've added SPF, DKIM, and DMARC records correctly at your domain registrar/host.
    • Wait up to 24–48 hours for DNS propagation.
    • Click Verify Again in Sendigram once DNS records are active.

3. Unverified

  • Meaning: Your domain either has not been verified or verification failed.
  • Possible reasons:
    • DNS records missing or entered incorrectly.
    • DNS propagation not yet complete.
    • Using an unsupported email provider/domain.
  • What it allows:
    • You cannot send campaigns from this domain until it's verified.
  • What to do next:
    • Re-check your DNS settings.
    • Ensure you copied SPF/DKIM/DMARC records exactly as provided by Sendigram.
    • If issues persist, contact your domain host or Sendigram Support.
Still have questions?
Contact Us