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Refunds

At Sendigram, we do everything for you to be satisfied with your plan or package. However, if you decide to request a refund, it's important to understand the conditions under which refunds are available.

1. General Refund Policy

  • Refunds are considered on a case-by-case basis.
  • Most payments (subscriptions, packages, credits) are non-refundable once activated or used.
  • Refund requests must be submitted through Sendigram Support.

2. Refunds for Subscriptions

  • Monthly subscriptions – generally non-refundable after payment is processed.
  • Annual subscriptions – partial refunds may be possible if requested within a set period (e.g., 14 days) and if the account has not been actively used.
  • If you cancel a subscription, you'll retain access until the end of the billing period, but unused time is typically not refunded.

3. Refunds for Packages

  • Purchased email packages are non-refundable, even if unused.
  • Unused credits will remain in your account until expiry but cannot be exchanged for cash or refunds.

4. Refunds for Promotions & Coupons

  • Payments made with a discount coupon are subject to the same refund rules.
  • Coupon codes themselves cannot be refunded, extended, or reissued once expired.

5. When Refunds May Be Issued

Refunds may be approved in exceptional cases, such as:

  • Duplicate payments caused by a billing error.
  • Technical issues preventing the use of credits or subscriptions.
  • Unauthorized transactions (with proper proof).

6. How to Request a Refund

  1. Go to Help → Contact Support in your account.
  2. Select Billing & Refunds as the issue type.
  3. Provide details:
    • Payment date.
    • Amount charged.
    • Reason for refund request.

A support agent will review your request and inform you of the outcome.

7. Processing Time

  • Approved refunds are typically processed within 5–10 business days.
  • The refund will be returned to the original payment method.
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